Spa Sales Manager - Membership & Revenue Growth

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Opportunity for advancement

Hand & Stone Massage and Facial Spa | West Kendall, FL

Job Type: Full-Time
Compensation: $52,000–$55,000 Base Salary + Performance-Based Bonuses
Industry: Spa, Wellness, Membership Sales, Beauty & Hospitality 

Build a High-Performing Sales Team. Grow Memberships. Drive Revenue. 

Hand & Stone Massage and Facial Spa is seeking an experienced, results-driven Spa Sales Manager to lead membership sales, revenue growth, team performance, and guest retention at our West Kendall location. 

This is a hands-on sales leadership position for someone who understands membership-based businesses and knows how to turn sales opportunities into measurable results. 

The ideal candidate has experience leading sales teams in a spa, med spa, fitness, salon, or other recurring-revenue business. You should be comfortable setting sales goals, coaching employees, improving membership conversion, developing retention strategies, and holding a team accountable for performance. 

This is an opportunity for a motivated sales leader who enjoys building relationships, developing people, and growing a business. 

Key Responsibilities 

Sales & Revenue Growth

• Drive membership sales, upgrades, service enhancements, retail sales, and overall revenue by developing and executing strategies for growth. 
• Establish daily, weekly, and monthly sales goals and hold the team accountable for results. 
• Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve performance. 

Team Leadership & Development

• Lead, coach, motivate, and develop Spa Associates and service providers. 
• Conduct ongoing sales observations, role-playing, and individual coaching sessions. 
• Provide real-time feedback and establish clear performance expectations. 
• Build a positive, competitive, and results-oriented team culture. 
• Support recruitment, interviewing, onboarding, scheduling, and employee performance management. 

Membership Retention & Business Development

• Develop strategies to improve membership retention and reduce cancellations. 
• Drive repeat business, referrals, and long-term client relationships. 
• Generate new business through grassroots marketing and community outreach. 
• Build partnerships with local businesses, fitness centers, residential communities, hotels, and other organizations. 

Spa Operations & Guest Experience

• Oversee daily spa operations and front desk performance. 
• Monitor the guest experience and resolve concerns professionally. 
• Maintain operational standards while supporting the overall success of the business. 

Qualifications 

Required:

• Minimum 2 years of sales leadership or management experience. 
• Demonstrated success driving sales performance, revenue growth, and team accountability. 
• Strong coaching, communication, and employee development skills. 
• Ability to analyze sales performance and translate KPIs into actionable strategies. 
• Comfortable working in a goal-driven, sales-focused environment. 
• Ability to lead and manage a team of 15 or more employees. 
• Bilingual English/Spanish 
• Experience managing a membership-based business. 
• Familiarity with POS, CRM, and appointment scheduling platforms. 

Candidates with experience at membership-based businesses such as massage studios, fitness clubs, salons, med spas, and wellness centers are strongly encouraged to apply. 

Compensation & Benefits 

• $52,000–$55,000 annual base salary. 
• Performance-based bonus opportunities tied to sold memberships and GMS.  
• Paid Time Off (PTO). 
• 401(k) retirement plan. 
• Complimentary monthly massage or facial service. 
• Employee discounts on retail products. 
• Career growth and advancement opportunities. 
• Supportive and team-oriented work environment. 

Apply Today!