Business Development Representative

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Why Us?
At Paul Davis Restoration we’re more than a company — we’re a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-class
service to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business.
If you’re ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.

Basic Functions:

·         Retain, Prospect and Recruit New Strategic Business Relationships

·         Grow and Foster relationships with strategic business accounts.

·         Onboard and train business relationships 

·         Create Service Level Agreements with Strategic Business Relationships

·         Takes responsibility for communicating to key accounts regarding ongoing projects

·         Supports and assists the overall Paul Davis Team

·         The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance

Basic Requirements:

·         Associate or bachelor’s degree is desired especially in area of Sales, Marketing and Communications

·         Experience in marketing, sales, and customer service.

·         Highly Organized and versed in prioritization of tasks.

·         CRM experience (Salesforce, Luxor, ect.)

·         High level written and verbal communicator

·         Deal Maker/ closer

·         High aptitude in Microsoft office suite

·         Dependable transportation

·         Smart Phone

·         Appropriate Attire

·         Fun and Outgoing Personality

·         Driven by Results and Growth

Evaluated On:

·         Results of New Accounts brought on by the Sales and Marketing Account Manager

·         Relationship and Growth Penetration of active current accounts

·         Activities in Luxor

·         Follow up and Follow Through 

·         Commitment to entire Paul Davis Team

·         Relationships with Vendors and Subcontractors

·         Culture and over all attitude 

·         Skill Development Goals

·         Performance in alignment with the job description

·         Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise

Overall Primary Duties:

·         Face to Face activities with current and new strategic business relationships

·         Coordinate Meetings, Lunches, and presentations to educate and probe for win/ win/ win relationships.

·         Be the Face of Paul Davis at Associations, Chamber Events, Community Events and commit to being on different committees.

·         Be the Hunter and Retainer for Sales with a strong pipeline.

·         Retain lasting relationships with key accounts to capture new revenue through new and existing relationships.

·         Create and follow Sales Budget weekly, monthly and yearly.

·         Keeps Luxor updated with all activities, accounts, companies and contacts (but not limited to) 

·         Work directly with the Vice President of Sales and Marketing 

·         Work directly with Sales and Marketing Team 

·         Work directly with the General Manager 

·         Work directly with Team Leads and Operations Teams to ensure a positive client experience. 

·         Grow the Account Relationships based on sales from prior years

·         Set proper expectations with accounts

·         Recruit new key accounts that align with the Paul Davis way.

·         Build, create and execute Service Level Agreements with new accounts

·         Teach, Train and Onboard New and Existing Accounts

·         Teach, Train and Onboard the Paul Davis Team with New Accounts

·         Brand the Paul Davis name by being involved in Association, Chambers and the Community and being committed to boards or committees. 

·         Review, Update and Manage RMS and Luxor software

·         Find and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete. 

·         Supports ERTPMs and RPMs in setting proper expectations with clients.

·         Support’s ERTPM’s and RPMs in Obtaining (where applicable) and ensure collection of all 

work authorization and other documentation from clients for all services.

·         Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts. 

·         Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).

·         Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account.

·         Monitors SEO, Google ad, Pay per Click, website and local service ads

·         Support ERTPM’s and RPMs in communicating and building trust throughout each project. 

Secondary Duties:

·         Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up. 

·         Participate in on call rotation. 

·         Participate in Sales and Marketing events 

·         Manage Emergency Preparedness Plans for Accounts

·         Professionally handle and resolve all complaints in a timely fashion.

·         Work directly with the Sales and Marketing Team to build long lasting relationships with accounts. 

·         Provide feedback to other management based on observations from the field and the relationship.

·         Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time. 

·         Attend Bi-Weekly Sales and Marketing Team Meetings

·         Attend Bi-Weekly GS&R

·         Share your office365 calendar with your supervisor on an ongoing basis. 

·         Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High Level Job Responsibilities Include:

·         Participate in emergency services when an “All Hands-On Deck” scenario arises.

·         Participate in ongoing problem solving and practicing continuous improvement of the department and company.

·         Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.

·         Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Hours:

·         This is a full-time position.

·         Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.